SHOP
The currency used in our online store is USD.
The Currency used in our physical shop in Oaxaca, Mexico is MXN.
RETURNS, EXCHANGES & REFUNDS
At this time we do not accept exchanges, returns or give refunds, this applies to both our online and physical store in Oaxaca, Mexico.
We ship out of Mexico with extremely rigid customs regulations with importations, it is impossible to accept exchanges or returns.
Please write us if you have any questions or concerns about your order as to avoid any problems, we are happy to help!
hola@mexchic.co
SHIPPING
SHIPPING VIA THE POSTAL SERVICE TO THE USA HAS BEEN SUSPENDED UNTIL FURTHER NOTICE.
IF YOU RESIDE IN THE USA AND WOULD LIKE TO MAKE A PURCHASE PLEASE CONTACT US VIA EMAIL TO HOLA@MEXCHIC.CO SO WE CAN SEND OVER A QUOTE :)
Currently our website is only set to ship to Mexico, Canada and the United Stated (North America). If you live outside of this region and would like to make a purcahse please send us an email to hola”mexchic.co and we can send you a ship quote.
Our business ships out of Oaxaca, Mexico. You will receive a shipping tracking number once your order has been sent out.
When an item is purchased in our online shop, we will ship via MEXPOST / USPS. Generally items take 15-30 days to arrive. If you prefer a more expedited service, please feel free to write us and we will gladly work with you to find another option suitable to your needs. Mexican Postal Service (MEX POST) transfers over the the National Postal Service based in the country you live in.
At times your country’s customs agency will hold packages a bit longer than usual and we have no control over this, nor are we responsible for this, please be patient and contact us with any concerns. You the buyer are responsible for any taxes, duties and customs fees your country may attach to the purchase. If you have concerns or special shipping instructions please send us a message at the time of placing your order and we will be more than happy to help. We do not refund purchase for lost or stolen packages.